Why should I do a customer satisfaction survey?
The old adage says that for each bad experience the story is told at least 8 times, and the same goes for positive experiences. An online survey should be regarded as just another form of marketing collateral, the difference being is that it allows your recipient to give you valuable feedback that would otherwise go un-noticed.
online surveys are a quick and effective way of getting a snapshot of what your clients really want from you, and there are an unlimited number of uses like:
- Prior to launching new products, asking what clients really want from you
- Post sale, getting feedback why they chose you as a supplier
- Staff attitudes, give them a secure vehicle to voice their opinions
Oatmeal Surveys can be setup within 24hrs, we give you a link to email out to your recipients, or put on your website, you then sit back and watch the resposes in real time from the comfort of your own chair.
