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conflict management, how to be in control
Most of us have experience of conflict, at work with colleagues or your employer, or at home with sales people or family members.
For most of us, conflict is an unpleasant experience best avoided, and one that leaves the majority of the population feeling stressed, angry with a desire for revenge, or complete avoidance of a similar situation.
Our conflict management course looks at what causes conflict, the difference between functional and dysfunctional conflict, and why some conflict is healthy in the workplace, but also, key indicators of when to recognise when things may go wrong and how to steer them back on track.
This one day course covers:
- what is conflict?
- what types of actions cause conflict, and how to avoid them
- how to manage conflict when it arises, tools and techniques
- defusing difficult situations
- tips and techniques to deal with personal conflict and stress
- recognising and addressing conflicts within the workplace and between individuals
If you'd like 1-1 training, or a bespoke course within the workplace please call on 0843 289 1249
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Testimonials
Working with Oatmeal opened our eyes to the many pitfalls of poor presentations. In accessible language, they showed us what to do, and what not to do, and gave us a series of practical guidelines and tools to ensure we inform, educate and inspire our audiences.
Oatmeal’s commitment to providing a first class service to its customer has been second to none and I have been extremely pleased with their openness and commitment to understanding the needs of Equalities training in relation to Business Support in Wales.
Since working with the Oatmeal team our staff have increased their productivity but more importantly their confidence and self worth has really improved. The business has benefited in financial terms with increased revenue coming into the club as a direct result of adopting the Oatmeal way of working.
As a company that has benefited from Oatmeal’s marketing consultancy I can say unreservedly that they are second to none with regard to their knowledge, flexibility, good advice and strong management.
Oatmeal opened our thoughts and got us to work in a new, better, more exciting way. The results for the business have been beyond our expectations. Our sales presentations are now twice as effective as before. We now regularly work with Oatmeal to ensure we don’t lose the edge.
The level of service has just been outstanding and John’s wealth of knowledge and experience has just shone through. The Oatmeal group not only come up with great ideas but work very closely with you to implement and evaluate them.
From the outset, the Oatmeal Group,has enlightened our views on what marketing really involves. I would not hesitate to recommend the Oatmeal Group and as a company, we are looking forward to a long and fruitful business relationship with them.
The Oatmeal Group came highly recommended to us. Their direct approach and commitment gave quick and tangible results.
John Davies of The Oatmeal Group has delivered a number of training workshops on 'Creating Presentations with Impact' for WIBF. These workshops tend to be hugely successful with an attendance of approximately 70, these events were very well presented and exceeded my expectations.
Tel: 0843 289 1249 Email: info@oatmealgroup.com